Environment | Top Previous Next

When creating Tickets sometimes it is useful to specify the Environment in which the problem occurred. In order not to recreate the environment record every time the Ticket is created, QueWeb allows to create multiple Environment records once and link them to the Product and Organization combination instead. When the Ticket is created for this Organization and specific Product is reported – Agent can easily select from the predefined Customer Environment records. There are two fields in each Ticket where you can either specify Reported and Tested Environments. Reported Environment is where the problem has occurred and Tested is where you are testing it.