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This Tab shows all people currently working on the Ticket: Agent, Owner or the Workgroup. While all three of these objects are displayed as Reference fields on the Ticket Form also, sometimes it is useful to see more information about the people working on the Ticket. Another way to do so would be to click on the binocular icon next to the Reference field and see more data displayed in the pop-up Reference Grid. However, this Form will quickly show you all people linked to the Ticket at the same time. You can navigate to this Form by clicking on it in the Tab menu or Tree menu, or by clicking on any of the three reference fields’ labels in the Ticket Form itself.