descriptions = new Array("About Top Previous Next This information window provides Queplix Corp. technical support contact numbers and full application version. ",
	"Access Rights Permissions Top Previous Next Access Rights can be applied to Focuses, Sub-focuses, Tabs and Forms. If case when the higher level ob...",
	"Administering Email Server Accounts Top Previous Next On the Account tab you can create and modify e-mail server accounts. Based on the predefined...",
	"Additional Date Contacts Top Previous Next To search for today's date, type “today” in the date field. You can use this variable to perform “date ...",
	"Administration Focus Top Previous Next Working with Employees Application Security Email Queue Administration General System Administration Settin...",
	"Advanced Search Top Previous Next This chapter contains information about the advanced search operators you can use in the application GUI fields....",
	"Ad Hoc Report Top Previous Next Ad Hoc Report allows you to quickly create a report from QueWeb GUI. It provides a quick and intuitive way to crea...",
	"Application User Interface Top Next Upon a successful authentication you will see the main system screen. If this is your first login, by default ...",
	"Attachments Top Previous Next Agents can use any file Attachments to link to Tickets or Solutions. Use this Form to look up existing attachments. ...",
	"Audit Field Top Previous Next System uses special read-only type of Notepad fields to track all record changes by any user, called Audit. System A...",
	"Setting Up Records Audit Top Previous Next QueWeb application allows tracking any field’s changes within a particular table. To configure what fie...",
	"Capturing Customer Interactions Top Previous Next First object that is being created in QueWeb on every Customer contact is called Interaction. In...",
	"Combo Boxes A.K.A. \"dropdown\" fields Top Previous Next These fields allow searching for or saving a record with a single predetermined value. In t...",
	"Contact Queplix Top Previous Email Contacts General Inquiries: info@queplix.com   Sales: sales@queplix.com Support: support@queplix.com Please vis...",
	"Customer Management Top Previous Next While Customer and Organization data can also be managed from the eService Focus by default, meaning that Ag...",
	"Date Fields Top Previous Next Date Fields store the date and sometimes time information. They consist of two elements: text field and calendar wid...",
	"Email Queue Top Previous Next Email Queue module enables monitoring and saving of the Incoming and Outgoing email by integrating QueWeb email proc...",
	"Email Queue Administration Top Previous Next In the Email Queue SubFocus of the Administration focus you can manage various properties of the QueW...",
	"Working with Employees Top Previous Next Employee SubFocus on the Administration focus is designed for System Administrators to create new Employe...",
	"Create New or Modified Existing Employee User Top Previous Next The Employee tab lets you enter and maintain employee records. You need to create ...",
	"Environment Top Previous Next When creating Tickets sometimes it is useful to specify the Environment in which the problem occurred. In order not ...",
	"Environment Management Top Previous Next Similar security measures can be implemented with Customer’s environment records. You may provide read on...",
	"eService Focus Top Previous Next eService Focus is designed for Agents to capture Interactions with Customers and create review and maintain Ticke...",
	"Configuring Junk Filters Top Previous Next Junk Filters are created in order to filter unwanted email based on the keywords and delete them. You c...",
	"Forms Frame Top Previous Next Each Tab may consist of one or more Forms. Each Form represents one business Entity, for example: Ticket Form, Defec...",
	"Form Objects Top Previous Next A Form Object is a basic building block of the QueWeb system. Each Form contains a number of these objects. Through...",
	"Functional Permissions Top Previous Next This category of permissions describes what Users are allowed to do in the application. This is a predefi...",
	"Help Top Previous Next QueWeb help can be accessed by clicking in the top right portion of the Main Toolbar. Help contents provided in HTML Format...",
	"Knoledge Base Focus Top Previous Next Knowledge Base (KB) is a collection of various Solutions that can be used to resolve Customer inquiries and ...",
	"Knowledge Base Focus Top Previous Next Knowledge Base (KB) is a collection of various Solutions that can be used to resolve Customer inquiries and...",
	"Log Focus Top Previous Next Log Focus is used for reviewing and troubleshooting of the Application operations. It consists of three Tabs represent...",
	"Main Toolbar Top Previous Next Main toolbar consists of Focuses and SubFocuses navigational Menu, as well various buttons. Depending on your Role;...",
	"Management Focus Top Previous Next Management Focus provides a facility to manage data and workflows for the following key objects in the QueWeb C...",
	"Managing Security Top Previous Next You can manage Security Assignments using the Security SubFocus of the Administration Focus. It consists of tw...",
	"My Account Tab Top Previous Next You can navigate to My Account by clicking on the second Tab in the My QueWeb Focus or by clicking on My Account ...",
	"My Queue Top Previous Next You can access My Queue in several ways: from the My QueWeb or by clicking the link in the top right portion of the Mai...",
	"My Queue Tab Top Previous Next My Queue displays all records that require personal attention and designated for the current user or his/her workgr...",
	"My QueWeb Focus Top Previous Next My QueWeb Focus provides access to several Tabs: • My QueWeb • My Account • My Queue • My Reports • My Dashboard ",
	"My QueWeb Tab Top Previous Next MY QueWeb Tab is an Application Map, providing quick navigation to all available functions and tasks within your R...",
	"My Reports Tab Top Previous Next In this personal Tab Agents can create and schedule their custom Ad-Hoc reports. The report must be first created...",
	"Notepad Fields Top Previous Next Notepad or Notepad fields are used to store the large amount of text. This type of a field is used for example in...",
	"Org/Customer Tab Top Previous Next This tab provides information and allows linking a specific Organization and Customer to a Ticket. Because Cust...",
	"Product Form Top Previous Next In this Form you can select the Product reported in the Ticket or look at more information about the Product linked...",
	"Product Management Top Previous Next In this Tab you can manage Products, its Components and Build Versions. Notice that as always in QueWeb, the ...",
	"Setting Up Jobs for Scheduled Execution Top Previous Next The QTask module allows scheduling and running any kind of Scripts or Jobs externally to...",
	"QueWeb Graphical User Interface (GUI) Top Previous Next Let’s look at the eService Focus, Interaction SubFocus, Interaction Tab as an example: Que...",
	"Reference Field Top Previous Next The Reference field consists of two elements: searchable text field and the “Binoculars” button . This field can...",
	"Releasing User Database Locks Top Previous Next Whenever User clicks Change button on any form in the application the corresponding record becomes...",
	"Working with Report Scheduler Top Previous Next This module allows User to define Reports for the scheduled execution and delivery of the report’s...",
	"Configuring E-Mail Routing Rules Top Previous Next E-Mail Routing Rules are used to identify the agent and/or workgroup that will be responsible f...",
	"Search Grid Top Previous Next Search Grid is used to display the results from searches performed in the Forms area. Every Form in QueWeb is repres...",
	"Search Grid Toolbar Top Previous Next You can select rows in the Grid in order to perform certain functions on them by using the CTRL and SHIFT ke...",
	"Security Architecture Definition Top Previous Next The following terms form a security model in QueWeb 3.0 1. Permissions – define QueWeb objects’...",
	"Application Secutity Top Previous Next Security Architecture Definition Access Right Permissions Functional Permissions Managing Security ",
	"Standart Operations in Forms Top Previous Next There are four Basic operations which Agents can perform in Forms: • Search • Clear Form • New Reco...",
	"General System Administration Top Previous Next System Properties Releasing User Database Locks Setting Up Jobs for Scheduled Execution Working wi...",
	"System Properties Top Previous Next You can fine-tune the application and control various application functional behavior features using the Syste...",
	"Ticket Escalation Management Top Previous Next Escalations are similar to Notifications, but here you can use time dependency. Notifications are s...",
	"Ticket Events Top Previous Next Every time the Ticket changes its vital information an Event is captured. This is in addition to Audit, which capt...",
	"Ticket Management Top Previous Next In this Tab you can manage Categories and Sub Categories for the Ticket’s classifications. Category and Sub Ca...",
	"Ticket Notification Management Top Previous Next Using this Form, you can set up various Notifications to user, management as well as external peo...",
	"Ticket Roles Top Previous Next This Tab shows all people currently working on the Ticket: Agent, Owner or the Workgroup. While all three of these ...",
	"Ticket Tab Top Previous Next Each Ticket when created needs to be linked either to External Customer or Internal Customer (Employee). Agent has an...",
	"Ticket Workflow Top Previous Next Certain workflows based on the status are applied to Tickets. The following diagram explains all possible transi...",
	"Timer Top Previous Next Timer is provided for your reference in tracking time for certain actions you perform. You may time yourself on creating a...",
	"Tools Frame Top Previous Next Tools Frame consists of three tools: • Navigation Tree • Shortcuts • Last Viewed Objects You can switch between tool...",
	"Workflow Management Top Previous Next This module allows setting up various workflow events as well as measures of its enforcement: notifications ...",
	"Organize Employees into the Workgroups Top Previous Next You can recreate your Customer Care Center organizational structure on the Workgroup tab ...",
	"Working with Solutions Top Previous Next As described in the Workflow Management chapter of this Guide, you should already have set up the Solutio...",
	"Working with Tickets Top Previous Next A typical workflow for working with Tickets in QueWeb Customer Care Suite 3.0 can be described as follows: ...");