Application User Interface | Top Next

Upon a successful authentication you will see the main system screen. If this is your first login, by default you will be placed in My QueWeb section of the application. From here you can navigate to any other areas of the system, available to you through your Role assignment, start a workflow execution or perform other Customer Care or Management tasks. QueWeb Customer Care is designed for various sizes Enterprises as well as many industries. As such, it relies on the common set of business objects, represented in Application Object Hierarchy. In order to better understand the hierarchy of objects used in QueWeb, please study the following diagram to the left. Let’s consider the top object: a Focus. QueWeb Application is in fact a collection of various Focuses. Each Focus represents a complete set of business processes corresponding to a unique business Role. In other words, any user can fully complete his or her most common tasks within a specific Focus. Access to Focuses is assigned by the System Administrator based on Roles. QueWeb Customer Care Open Source edition contains the following focuses:
• | My QueWeb
• | Administration
• | Management
• | eService
• | Solutions
• | Log
My QueWeb is a special Focus which is used to combine all user-relevant information and is a good starting point for your daily tasks. It provides quick navigation ability to specific tasks available to your Role and displays all possible activities you can perform within all Focuses you have access to. My QueWeb also provides access to your personal account options as well as My Queue. A Focus can contain SubFocuses, which in turn consist of multiple Tabs, Forms and field objects, controls and data elements.