System Property Name
|
Default
Value
|
Description
|
AdminId
|
0
|
ID field value of the System Administrator User. When application needs to do some processing on behalf of Administrator it will look for User with ID specified in the property
|
DB_APP_VERSION
|
n/a
|
Stores version of the QueWeb OSS database. Should never be modified by User.
|
DB_CORE_VERSION
|
n/a
|
Stores version of the QueWeb Core database. Should never be modified by User.
|
DEFAULT_EMAIL_FOLDER
|
Inbox
|
Used in the E-Mail module. Default value for the Account Inbox field; used with IMAP4 servers only.
|
DEFAULT_EMAIL_PORT
|
110
|
Used in the E-Mail module. Default port number when new e-mail Account record is created.
|
DEFAULT_EMAIL_PROVIDER
|
IMAP
|
Used in the E-Mail module. Default email service provider when new e-mail Account record is created.
|
DEFAULT_EMAIL_SERVER
|
n/a
|
Used in the E-Mail module. Default e-mail server value when new e-mail Account record is created.
|
DEFAULT_MAILER
|
Queplix
|
Default mailer(X-Mailer) e-mail message header value
|
DEFAULT_SENDER
|
default@
sender.com
|
Used in the E-Mail module. When a User replies to the e-mail using REPLY button or compose email button and User’s e-mail cannot be determined by the system then the value specified in this Property will be used as a return address.
|
IN_EMAIL_DEFAULT_CUSTOMER_ID
|
-1000
|
Used in the E-Mail module. If incoming e-mail processing module for any reason could not find an existing customer or create a new one then Interaction and/or Ticket objects will be linked to a default Customer record specified in this property. A default Customer record with -1000 ID (negative number) is created when the Application is installed with QueWeb Installer.
|
IN_EMAIL_DEFAULT_CUSTOMER_NAME
|
|
Used in the E-Mail module.
Used while creating a new Customer when Customer name cannot be retrieved from the e-mail message.
|
IN_EMAIL_INTER_DEFAULT_AGENT
|
-1000
|
Used in the E-Mail module. Agent field of the Interaction object will point to Employee ID record identified by this System Property. A default Agent record with -1000 ID (negative number) is created when the Application is installed with QueWeb Installer.
|
IN_EMAIL_INTER_SOURCE
|
3
|
Used in the E-Mail module. Stores id of the Communication Type drop down value for Interaction created from the incoming emails. Default value 3 corresponds to Incoming Email.
|
IN_EMAIL_TICKET_AGENT
|
0
|
Used in the E-Mail module. Agent field of the Ticket object will point to Employee record identified by this System Property.
|
IN_EMAIL_TICKET_RVERSION
|
-1000
|
Used in the E-Mail module. Stores ID of the Reported In Build reference field value of the Ticket object. Used when new Ticket is created from the incoming e-mail. A default Reported in Build record with -1000 (negative number) ID is created when the Application is installed with QueWeb Installer.
|
IN_EMAIL_TICKET_IMPACT
|
1
|
Used in the E-Mail module. Stores ID of the Impact drop down field value of the Ticket object. Used when new Ticket is created from the incoming e-mail. Default value 1 corresponds to System Down value.
|
IN_EMAIL_TICKET_OWNER
|
1
|
Used in the E-Mail module. If no Routing Rule was applicable for the incoming e-mail and Account object doesn’t have default routing Owner or Workgroup then the Ticket will be routed to Employee User ID specified in this System Property.
|
IN_EMAIL_TICKET_PRIORITY
|
1
|
Used in the E-Mail module. Stores ID of the Priority drop down field value of the Ticket object. Used when new Ticket is created from the incoming e-mail. Default value 1 corresponds to Serious value.
|
IN_EMAIL_TICKET_PRODUCT
|
-1000
|
Used in the E-Mail module. Stores ID of the Product reference field value of the Ticket object. Used when new Ticket is created from the incoming e-mail. A default Product record with ID -1000 (negative number) ID is created when the Application is installed with QueWeb Installer.
|
IN_EMAIL_TICKET_SOURCE
|
1
|
Used in the E-Mail module.
Default Origin field value for Tickets created from the incoming e-mail. Default value 1 corresponds to Email.
|
IN_EMAIL_TICKET_STATUS
|
1
|
Used in the E-Mail module.
Default Status field value for Tickets created from the incoming e-mail. Default value 1 corresponds to New.
|
IN_EMAIL_TICKET_TYPE
|
1
|
Used in the E-Mail module.
Default Ticket Type field value for Tickets created from the incoming e-mail. Default value 1 corresponds to BUG.
|
OUT_EMAIL_INTER_SOURCE
|
4
|
Used in the E-Mail module. When e-mail is sent as a reply to customer’s enquiry and Interaction is created then the value of Communication Type field will be set to the value of this System Property. Default 4 corresponds to Outgoing Email.
|
SMTP_SERVER
|
mail.queplix.com
|
Stores SMTP server name where all outgoing e-mail messages will be sent to.
|
FILE_STORAGE
|
/tmp/upload
|
File path on the application server where attachment files will be stored. If the path specified is not found the system will produce an error message.
|
LockTimeout
|
600
|
Timeout period in seconds. Indicates how long the lock in database should be honored by other update-type transactions after User clicks Change button on the form.
|
REPORT_ZIP_DIR
|
/tmp/dir
|
Specifies local server file system path where the temporary files required for reports processing are created.
|
ReporterId
|
1
|
Stores ID field of the Employee record. Used by the application when it needs to do some processing on behalf of the system.
|
SESSION_TIMEOUT
|
720
|
User web logon session timeout value in seconds. If User is inactive longer than value specified in this property then User’s QueWeb session will be disconnected automatically.
|
SESSION_TIMEOUT_WARN_BEFORE
|
3
|
If the value is positive integer, a warning will be displayed at the specified number of minutes before User QueWeb session times out.
|