Management Focus | Top Previous Next

Management Focus provides a facility to manage data and workflows for the following key objects in the QueWeb Customer Care system:
• | Ticket
• | Product
• | Customer and Organization
• | Workflow
• | Knowledge Base
Access to Management Focus should be limited to Customer and Product supervisors, as well as shared by some Power Agents. Separate security access should be provided to the Knowledge Base management workgroups (Authors, Approvers and Publishers).