Tools Frame

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Tools Frame consists of three tools:

9

Navigation Tree
Shortcuts
Last Viewed Objects

You can switch between tools by clicking on the appropriate labels.  Navigation Tree tool displays the hierarchical list of all objects you have access to within the system. It is similar to My QueWeb navigational frame, but it is always available in any screen. The Navigational tree will refresh when you navigate the system using any method:  navigational tree, tabs on top or My QueWeb. Shortcuts tool displays additional menu items for the currently selected Form. Typical shortcuts could be: Delete, Local Search (perform a search without any external constraints), or for example in the Ticket Form: My Queue, Open Tickets, etc. Last Viewed tool will keep track of all objects you select in the Search Grid. You can quickly return to them by clicking on the objects in the Last Viewed tool.