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Timer is provided for your reference in tracking time for certain actions you perform. You may time yourself on creating a Ticket, average handling time per Ticket, etc. Timer can also be turned on and off by System Administrator inside a certain process to automatically capture the amount of time Users spend doing certain activities in the system. The Start button will start the countdown and becomes Pause button, while the Reset button will reset the timer. Clicking Reset button while Timer has been started – will reset the time and continue the countdown.