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Similar security measures can be implemented with Customer’s environment records. You may provide read only access to Agents and manage Environment records and links to the Customer sites from the Management Focus only. Notice that here is only one Form called Environment; however in Ticket you can see two Reference fields pointing to Tested and Reported Environments. The records that can be linked to Ticket in these two Reference fields are taken from the same Management Object Environment. Therefore, when creating new Environment records, you should create at least two different records per Customer and Product combination and call them correspondingly Tested and Reported Environments. Alternatively, if the Customer has many Environments per Product (i.e. staging, QA, production), you can create as many as you need and link them all to the same Customer and Product pair. When Agents will create Tickets they will have a choice of selecting the appropriate Environment for each Ticket.