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You can fine-tune the application and control various application functional behavior features using the System Properties tab of the System SubFocus on the Administration screen. The list of all standard System Properties and their meanings are explained in the following table:
System Property Name | Default Value | Description
AdminId | 0 | ID field value of the System Administrator User. When application needs to do some processing on behalf of Administrator it will look for User with ID specified in the property
DB_APP_VERSION | n/a | Stores version of the QueWeb OSS database. Should never be modified by User.
DB_CORE_VERSION | n/a | Stores version of the QueWeb Core database. Should never be modified by User.
DEFAULT_EMAIL_FOLDER | Inbox | Used in the E-Mail module. Default value for the Account Inbox field; used with IMAP4 servers only.
DEFAULT_EMAIL_PORT | 110 | Used in the E-Mail module. Default port number when new e-mail Account record is created.
DEFAULT_EMAIL_PROVIDER | IMAP | Used in the E-Mail module. Default email service provider when new e-mail Account record is created.
DEFAULT_EMAIL_SERVER | n/a | Used in the E-Mail module. Default e-mail server value when new e-mail Account record is created.
DEFAULT_MAILER | Queplix | Default mailer(X-Mailer) e-mail message header value
DEFAULT_SENDER | default@ sender.com | Used in the E-Mail module. When a User replies to the e-mail using REPLY button or compose email button and User’s e-mail cannot be determined by the system then the value specified in this Property will be used as a return address.
IN_EMAIL_DEFAULT_CUSTOMER_ID | -1000 | Used in the E-Mail module. If incoming e-mail processing module for any reason could not find an existing customer or create a new one then Interaction and/or Ticket objects will be linked to a default Customer record specified in this property. A default Customer record with -1000 ID (negative number) is created when the Application is installed with QueWeb Installer.
IN_EMAIL_DEFAULT_CUSTOMER_NAME |  | Used in the E-Mail module. Used while creating a new Customer when Customer name cannot be retrieved from the e-mail message.
IN_EMAIL_INTER_DEFAULT_AGENT | -1000 | Used in the E-Mail module. Agent field of the Interaction object will point to Employee ID record identified by this System Property. A default Agent record with -1000 ID (negative number) is created when the Application is installed with QueWeb Installer.
IN_EMAIL_INTER_SOURCE | 3 | Used in the E-Mail module. Stores id of the Communication Type drop down value for Interaction created from the incoming emails. Default value 3 corresponds to Incoming Email.
IN_EMAIL_TICKET_AGENT | 0 | Used in the E-Mail module. Agent field of the Ticket object will point to Employee record identified by this System Property.
IN_EMAIL_TICKET_RVERSION | -1000 | Used in the E-Mail module. Stores ID of the Reported In Build reference field value of the Ticket object. Used when new Ticket is created from the incoming e-mail. A default Reported in Build record with -1000 (negative number) ID is created when the Application is installed with QueWeb Installer.
IN_EMAIL_TICKET_IMPACT | 1 | Used in the E-Mail module. Stores ID of the Impact drop down field value of the Ticket object. Used when new Ticket is created from the incoming e-mail. Default value 1 corresponds to System Down value.
IN_EMAIL_TICKET_OWNER | 1 | Used in the E-Mail module. If no Routing Rule was applicable for the incoming e-mail and Account object doesn’t have default routing Owner or Workgroup then the Ticket will be routed to Employee User ID specified in this System Property.
IN_EMAIL_TICKET_PRIORITY | 1 | Used in the E-Mail module. Stores ID of the Priority drop down field value of the Ticket object. Used when new Ticket is created from the incoming e-mail. Default value 1 corresponds to Serious value.
IN_EMAIL_TICKET_PRODUCT | -1000 | Used in the E-Mail module. Stores ID of the Product reference field value of the Ticket object. Used when new Ticket is created from the incoming e-mail. A default Product record with ID -1000 (negative number) ID is created when the Application is installed with QueWeb Installer.
IN_EMAIL_TICKET_SOURCE | 1 | Used in the E-Mail module. Default Origin field value for Tickets created from the incoming e-mail. Default value 1 corresponds to Email.
IN_EMAIL_TICKET_STATUS | 1 | Used in the E-Mail module. Default Status field value for Tickets created from the incoming e-mail. Default value 1 corresponds to New.
IN_EMAIL_TICKET_TYPE | 1 | Used in the E-Mail module. Default Ticket Type field value for Tickets created from the incoming e-mail. Default value 1 corresponds to BUG.
OUT_EMAIL_INTER_SOURCE | 4 | Used in the E-Mail module. When e-mail is sent as a reply to customer’s enquiry and Interaction is created then the value of Communication Type field will be set to the value of this System Property. Default 4 corresponds to Outgoing Email.
SMTP_SERVER | mail.queplix.com | Stores SMTP server name where all outgoing e-mail messages will be sent to.
FILE_STORAGE | /tmp/upload | File path on the application server where attachment files will be stored. If the path specified is not found the system will produce an error message.
LockTimeout | 600 | Timeout period in seconds. Indicates how long the lock in database should be honored by other update-type transactions after User clicks Change button on the form.
REPORT_ZIP_DIR | /tmp/dir | Specifies local server file system path where the temporary files required for reports processing are created.
ReporterId | 1 | Stores ID field of the Employee record. Used by the application when it needs to do some processing on behalf of the system.
SESSION_TIMEOUT | 720 | User web logon session timeout value in seconds. If User is inactive longer than value specified in this property then User’s QueWeb session will be disconnected automatically.
SESSION_TIMEOUT_WARN_BEFORE | 3 | If the value is positive integer, a warning will be displayed at the specified number of minutes before User QueWeb session times out.