If you run into issues using Google Compute Engine, you might consider filing a report or contacting Google directly. Use this page to help determine how to file your report and the best place to send it to.
Contents
Community support
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Ask Development Questions
Ask questions on Stack Overflow using the official google-compute-engine tag . Review our FAQ before posting a new question.
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Discuss Google Compute Engine
Discuss Google Compute Engine at the Google Compute Engine discussion group: gce-discussion .
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Stay informed
- Operational Information (including scheduled maintenance): gce-operations .
- Google Compute Engine Announcements: gce-announce .
Where to file a report
| Type of request | Where to file a report |
|---|---|
| Billing issues | Billing support |
| Bugs and defects | Defect report |
| File a feature request | Feature request |
| Production issues (including performance issues) | Production issues report |
| Paid support | If you are a paid support customer, contact Google directly . |
| SLA violation | Billing support |
| Report abuse | Abuse form |
Billing issues
Example: my credit card is stuck in pending state
Common billing questions are answered in the FAQ . If your question remains unresolved, contact billing support .
Bugs and defects
Your issue may have been reported already. Take a look at the issue tracker before filing your report.
Example: My instance is running much slower than usual
If you are running into issues finding instances or accessing resources that are in a specific zone, your desired zone may be undergoing a zone maintenance window . You must wait for the window to complete before you can access any resources in that zone.
If your issue is not answered by the FAQ or remains unresolved, provide the following information in the Defect report .
- What steps will reproduce the problem?
- What is the expected output? What do you see instead?
- What version of the product are you using? On what operating system?
- Please provide any additional information.
File a feature request
Example: Google Compute Engine should add feature X
It may be possible that your feature request has already been filed. Take a look at the Feature Request list and star or comment on the issue that you want to highlight.
Otherwise, gather the following information and file a Feature report .
- What is the desired behavior of the feature? (Be specific!)
- If relevant, why are current approaches or workarounds insufficient?
- If relevant, what new use cases will this feature enable?
Production Issues
Example: my instance is running very slow
If you have a paid support contract, contact Google directly .
If you experienced an SLA violation, contact Billing support .
You can also report virtual machine abuse .
You may file a production issue report for your application. Google reads these reports but cannot reply individually. Operational support for individual applications is not provided via the issue tracker.